Since our business is online, our hours vary from day to day. We strive to respond to messages (messages, email, voicemail) within a 24 hour window. Alameda Holsters is located in Texas (Central Time Zone) and any local customers are by appointment only.

Alameda Holsters products carry a Lifetime Guarantee.  We have confidence in the quality of our materials and if you have a problem with our product, let us know and we will address the issue immediately whether it's replacing hardware, repairing the product or a full replacement. Each situation will be assessed based on specific issues.

Alameda Custom Holsters ships to locations within the United States (including Alaska and Hawaii) The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Most of our products incur a standard shipping fee, however, certain products will qualify as "No Shipping Charge" or "Shipping included" at the sole discretion of Alameda Custom Holsters.